FAQ

Are all of your items customized/personalized?

Yes! For more information on placing an order, see the Ordering Guide.

Do you ship to countries outside the U.S.?

We ship many products internationally. However, plates, bowls, complete pillows and growth charts ship in the U.S. and Canada only.

The following items DO NOT ship internationally:

- Plates
- Bowls
- Complete pillows (pillow cover + insert)
- Growth charts

If you do not find your country in the drop down menu when checking out, please contact me and I will add it to the list.

What are your shipping rates?

In the U.S., I charge a flat $4.95 rate per order, regardless of how much you put in your cart!

Canadian orders for magnets, pocket mirrors, pillow covers (cover ONLY), fabric and paper goods are shipped for a flat rate of $9.95. Canadian orders containing one or more "complete" pillows (pillow cover PLUS insert) are shipped for a flat rate of $17.95. Orders containing one or more plates, bowls or growth charts are shipped for a flat rate of $24.95.

Other countries:International orders for magnets, pocket mirrors, art prints, pillow covers (cover only), fabric and paper items are shipped for a flat rate of $10.95.

The following items DO NOT ship internationally:

- Plates
- Bowls
- Complete pillows (pillow cover + insert)
- Growth charts

As always, our printables "ship" free by email.

When will I receive my order?

Printables

-- Delivered by email within 2 - 6 business days of order completion.

Paper Goods, Magnets, Pocket Mirrors

-- U.S. Shipping :: Items should arrive in 6 - 10 business days in the U.S. via First Class Mail or Priority Mail.

-- International Shipping :: Orders to all other countries are shipped via International First Class mail or Priority Mail, which can take an additional 2 - 5 weeks for delivery.

Plates, Bowls, Growth Charts, Pillows

-- U.S. Shipping :: Allow 3 - 5 weeks for production and delivery.

-- Canadian Shipping :: Allow 4 - 6 weeks for production and delivery.

-- No international shipping on these items.

If multiple items are purchased for international shipping, they may be boxed together.

In what currency are your prices listed?

US dollars.

Will I be charged sales tax?

Olliegraphic is located in Denver, CO. A sales tax will be added to orders of Colorado residents.

What is your return policy?

I want you to feel nothing short of giddy delight when looking at your olliegraphic design!

Custom-designed items can't be returned, so there are no refunds. Of course, if there is an error on my end, I will replace your item.

Choose your customizations carefully. Please note that the size and placement of the text/name and other elements of the design may change slightly at my discretion to produce the best aesthetic results. If you would like a proof of your design before I format it, please click the "Email a proof?" box when making your purchase. A proof is available for a small fee.

An Important Note on Colors

I have made every effort to accurately display product colors on the Olliegraphic website. However, please note that the final color of your purchased items may look different than what you see on your computer screen. This is in large part due to different computer monitor settings, and especially true for printable items, which may look different depending on the type of printer and paper used.

Please also note that similarly-named colors will look different depending on the product material. For example, "medium" skin tone on a plate does not exactly match the "medium" skin color on pillows.

Design proofs are low-res jpegs and not suitable for printing. Due to differences in monitor settings, the final formatted item colors may look slightly different than what you see on the low-res proof.

If you are purchasing a printable and would like to see how common Olliegraphic colors will look using your printer and paper, please download this printable color sample chart.

Privacy Policy

The information received by Olliegraphic will be kept confidential. I will never give or sell your information to a third party.

Disclamer

By visiting this site, you agree that you will not copy, print, download or otherwise reproduce any part of our products or images. All designs are copyrighted. Printables and other items are solely intended for personal use and may not be used for commercial purposes or as part of a commercial enterprise. If you have any questions about usage, please contact me.

By purchasing an item from this site, you agree that neither Olliegraphic nor its owner shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery. We do not warrant against late deliveries due to shipping delays, manufacturer back-orders, or color variations. You agree to allow Olliegraphic to label the backside of printable note cards with our logo and website information.